(1) Most of the material is
geared toward how to use WinXP/2000 and its applets.
Know what defrag, ipconfig, system restore, regedit/regedt32, device manager do and how to find them through the menus.
(2) Know about what's in the F8 boot menu. Know how to use automated system recovery and what it is, when to use it. I didn't have to name specific command line switches for any utility like winnt or winnt32, ipconfig etc.
(3) LOTS of laptop hardware and troubleshooting questions.
(4) Customer support questions were there. Most of these questions are pretty common sense, just try to think what you would want a computer technician to do for you in the situation. Nothing on network topologies.
(5) Upgrade paths are important, several questions on that.
(6) Networking and security stuff was emphasized heavily - know your 802.11 types from bluetooth.
(7) Know about fiber optic cable (multi mode, single mode, and the distances they're good for), ethernet cable, coaxial cable and connectors. There was stuff on repeaters and access points.
(8) Hardware questions were generic and very simple - "if you're an avid gamer would you use PCI card with 2 megs of ram, AGP card with 32 megs ram or PCI-e video card with 512 MB ram?" Know about different video cables and which are best quality. Know about different kinds of dvd media and their capacity. I also saw a question about SLI, which wasn't in my materials so it may not have been a graded one. I happened to know this answer from experience.
(9) Know about ESD and practices to avoid it and why it's bad.
(10) I saw nothing about IRQs, memory addresses, DMAs or the like. I did see processor questions, but nothing advanced like socket types.
(11) Printer stuff was there too but not nearly as much as I thought. Only 3 or 4 questions about laser printers, again very simple, nothing about inkjet/bubblejet or dot matrix. Many printer questions didn't involve the mechanics, just stuff like print drivers ("Bob the computer user can't print his documents, why not?")
Know what defrag, ipconfig, system restore, regedit/regedt32, device manager do and how to find them through the menus.
(2) Know about what's in the F8 boot menu. Know how to use automated system recovery and what it is, when to use it. I didn't have to name specific command line switches for any utility like winnt or winnt32, ipconfig etc.
(3) LOTS of laptop hardware and troubleshooting questions.
(4) Customer support questions were there. Most of these questions are pretty common sense, just try to think what you would want a computer technician to do for you in the situation. Nothing on network topologies.
(5) Upgrade paths are important, several questions on that.
(6) Networking and security stuff was emphasized heavily - know your 802.11 types from bluetooth.
(7) Know about fiber optic cable (multi mode, single mode, and the distances they're good for), ethernet cable, coaxial cable and connectors. There was stuff on repeaters and access points.
(8) Hardware questions were generic and very simple - "if you're an avid gamer would you use PCI card with 2 megs of ram, AGP card with 32 megs ram or PCI-e video card with 512 MB ram?" Know about different video cables and which are best quality. Know about different kinds of dvd media and their capacity. I also saw a question about SLI, which wasn't in my materials so it may not have been a graded one. I happened to know this answer from experience.
(9) Know about ESD and practices to avoid it and why it's bad.
(10) I saw nothing about IRQs, memory addresses, DMAs or the like. I did see processor questions, but nothing advanced like socket types.
(11) Printer stuff was there too but not nearly as much as I thought. Only 3 or 4 questions about laser printers, again very simple, nothing about inkjet/bubblejet or dot matrix. Many printer questions didn't involve the mechanics, just stuff like print drivers ("Bob the computer user can't print his documents, why not?")
0 Comments